At SensoryU, we look forward to supporting individuals with their therapy needs. Before placing your order, please determine whether your funds are managed through the NDIS or if you are self-managed, as this will affect how your order is processed.
NDIS Orders
Who Will Pay?
You need to confirm who will be paying for your support, depending on how your supports are managed. You could be plan-managed, self-managed, or NDIA-managed. We only process plan-managed and self-managed orders. Please follow the procedures below to submit your order:
If you will be paying directly for these supports:
You can place your order on our website using the same process as for NDIS plan-managed orders. However, you can choose to make the payment at the time of order instead of receiving an invoice. If you need an invoice prior to making payment, select “NDIS Plan Managed” as your payment method during checkout. You will then receive a pro forma invoice, which you can pay. Once we confirm payment, we will send your goods. Alternatively, you may pay directly by selecting one of the other payment options available, and we will issue an invoice for reimbursement.
If your plan manager will be paying for the supports:
STEP 1: Select the items you wish to purchase by adding them to your shopping cart. After reviewing your cart, please add your NDIS number and the participant’s name in the note section before proceeding to checkout. If you’d like us to send the invoice directly to your plan manager, please include their email in the note section as well. Continue by processing your order at the checkout.
STEP 2: Enter your shipping details. For a smoother process, it’s best if the order is made under the NDIS participant’s name.
STEP 3: Proceed to checkout and select “NDIS Plan Managed” as your payment method. After providing your details, an invoice will be emailed to you or your plan manager. Please allow up to three business days for the invoice to be sent. Once we receive payment, we will dispatch your goods to the shipping address provided.
What Products are Available Using NDIS?
Please note that all items classified as high-risk such as swings and weighted items cannot be purchased with NDIS funds. Please contact NDIS directly regarding purchasing high-risk items or consult with your therapist or plan manager before making any purchases, as we cannot issue refunds on NDIS orders.
If you have any questions or need assistance, please email us at hello@sensoryu.com.au