This Privacy Policy outlines how Upside Down Therapy Tools Pty Ltd (ABN: 85 667 502 534), trading as SensoryU, collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By visiting our website (www.sensoryu.com.au), purchasing our products, or using our services, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We collect personal information necessary to provide you with our products and services, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- NDIS participant number (if applicable)
- Order history and transaction details
- Feedback, enquiries, or correspondence you send to us
We do not store payment details. All transactions are processed securely via third-party payment gateways.
2. How We Collect Your Information
We may collect information when you:
- Place an order on our website
- Submit a quote request or enquiry
- Sign up for our mailing list
- Book a consultation
- Contact us via email or contact form
- Provide information through NDIS-related transactions
We may also use cookies and analytics tools to improve the performance of our website and better understand visitor behaviour. You can disable cookies in your browser settings if preferred.
3. Why We Collect Your Information
We collect your personal information to:
- Process and fulfil orders
- Provide NDIS support documentation
- Communicate with you regarding orders or enquiries
- Send you updates, offers, or newsletters (if you’ve opted in)
- Improve our products, services, and customer experience
- Meet legal and regulatory obligations
4. Disclosure of Your Information
We may disclose your information to:
- Third-party service providers (e.g. couriers, payment gateways, engineers for custom frames)
- Plan Managers and Support Coordinators (for NDIS-related orders)
- Regulatory authorities if legally required
We will never sell or rent your personal information to third parties for marketing purposes.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, password-protected systems, and limited access by authorised personnel.
6. Access and Correction
You have the right to access and correct your personal information held by us. To request a copy of your information or update your details, please contact us at hello@sensoryu.com.au.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after changes are made constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions, complaints, or requests regarding your privacy or this policy, please contact us on email at: hello@sensoryu.com.au